Schedule Transportation

AgeWell New York covers non-emergency transportation to and from medical appointments that are part of your care plan.

Call toll-free at 1-877-242-7302 to schedule or confirm ALL transportation.

• NEW transportation requests are accepted Monday through Friday, 8 am to 5 pm.
• Please remember to call 72 hours prior to your appointment to schedule a trip.
• Have this information ready when you call:
  • Your Member ID number (on your ID Card)
  • Information about your provider’s office
    • Provider name, address, phone number
    • Date and time of appointment
• Please allow 60 minutes for pick-up time if your return trip was not scheduled in advance. We always try to pick you up as soon as possible.
• Please do not call the driver or transportation company directly.
• If you have not been picked up on time, or are unhappy with your transport, please call 1-877-242-7302. Our goal is to provide you with the best possible service.
• Evening and weekend requests should only be for discharges and requests for return trips from previously booked appointments.

For your safety, please note the following:

• The driver will escort you from your apartment door into the ambulette and then into the medical facility. This process will be repeated on your return trip.
• It is important that your safety belt remain fastened at all times while you are in the ambulette.
• You are prohibited from changing your seat in the ambulette at any time.
• You must immediately report any accidents or injuries to AgeWell New York staff.

If you have any other questions or concerns, please contact us at 1-866-237-3210  (TTY/TDD 1-800-662-1220).

Members may be liable for the cost of services not authorized by their care team.