Member Services
AgeWell New York knows that Members Matter!
AgeWell New York’s helpful and knowledgeable Member Services Department is dedicated to answering your questions and assisting you with any concerns you may have. From enrollment to benefits to billing, we are here to make your AgeWell New York membership enjoyable and efficient.
If you ever have a question, comment or issue about your coverage, don’t hesitate to contact Member Services.
Member Services Toll-Free Phone
- 1-866-237-3210
- TTY users 1-800-662-1220
Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
Mailing Address
AgeWell New York – Member Services
1991 Marcus Avenue, Suite M107
Lake Success, NY 11042
Prescription Drug Member Service
1-844-782-7670, 24 hours a day, 7 days a week
Care Management
For questions about getting a care manager or questions about your care call: 1-866-237-3210 TTY/TDD users should call 1-800-662-1220
This information is available for free in other languages. Please contact our Member Services number at 1-866-237-3210 for additional information. (TTY/TDD users should call 1-800-662-1220). Contact Hours: 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
Mail-Order Prescriptions
Representatives are available 8 am to 8 pm., 7 days a week.
Elixir Pharmacy: Learning about AgeWell New York’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-909-5170, 8 am to 10 pm. Monday–Friday, 8:30 am to 4:30 pm on Saturday.
Website: www.elixirsolutions.com
Coverage Decisions for Part D Prescription Drugs
Call toll-free: 1-844-782-7670. Contact Hours: 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
TTY/TDD 1-800-662-1220. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and wederal holidays.
WRITE:
Elixir
Attn: Coverage Determinations
2181 East Aurora Road Suite 201
Twinsburg, OH 44087
Website – https://www.elixirsolutions.com
Appeals for Part D Prescription Drugs – Contact Information
Call toll-free: 1-844-782-7670. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
TTY/TDD 1-800-662-1220. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
WRITE:
Elixir
Attn: Appeals
2181 East Aurora Road Suite 201
Twinsburg, OH 44087
Website: www.elixirsolutions.com
Complaints About Part D Prescription Drugs
Call toll-free: 1-866-237-3210. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
TTY/TDD 1-800-662-1220. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on weekends and federal holidays.
WRITE:
AgeWell New York
Attn: Member Services
1991 Marcus Ave, Suite M107
Lake Success, NY 11042
Website: https://agewellnewyork.com