We’re Here for your call

AgeWell New York’s Member Services team is always here to answer your calls and assist you with your questions or concerns. Our team of care managers, nurses and social workers are available to talk about your health and health care coverage.

Call our Member Services Department Monday through Friday from 8 am to 5 pm EST. Enrolled members may contact an on-call supervisor after 5 pm, for immediate assistance. For members requiring emergency medical or behavioral assistance, please dial 911.

AgeWell New York services Bronx, Brooklyn, Queens, New York, Westchester, Nassau and Suffolk counties. If you reside in one of these service areas and would like more information on how to enroll in our plan, please call our Member Services Department. We are here to assist with your health care needs and look forward to hearing from you.

Click here for information about our interpreter, audio or visual assistance. We’re here to help.

1-866-586-8044 | TTY/TDD 1-800-662-1220