Mail Order Pharmacy

The Mail Order pharmacy service through EnvisionMail, provides you with an opportunity to save money and receive a 90-day supply of your maintenance medications mailed directly to your front door.

Some other benefits of using our Mail-Order service include:

Receiving a 90-day supply of maintenance medication (After enrolling in EnvisionMail’s auto-refill program, you automatically receive a new 90-day supply after you have used 70% of your current order

Delivery to your home

Being able to speak with a knowledgeable registered pharmacist about your medications 24 hours a day, seven days a week

No shipping and handling fees

And most of all, a less expensive way to obtain your maintenance medication without a trip to the pharmacy

The cost of your maintenance drug depends on the Formulary Tier in which it falls and if you receive Low Income Subsidy.

Please review the brochure below for cost information for LiveWell:

LiveWell Mail Order Brochure


Please review the brochure below for cost information for PlanWell:

PlanWell Mail Order Brochure


Please review the brochure below for cost information for FeelWell:

FeelWell Mail  Order Brochure



  1. Go to
  2. Click register now.
  3. Create your member profile.

Once registered you can: |  Select your shipping preferences | Add a credit card to your account. | Change your personal information | Order and track refills in your account | View your order history.

REGISTER BY PHONE Enroll via telephone at 866-909-5170 or TTY 711 (Mon–Fri 8:00 a.m.–10:00 p.m., and Sat 8:30 a.m.–4:30 p.m.)

REGISTER BY MAIL Complete enrollment form and mail to EnvisionMail at: 7835 Freedom Ave NW, North Canton, OH 44720

Have your physician electronically prescribe (e-prescribe) your refills via the internet. Call or fax your next 90 day prescription: Call Center 1-866-909-5170 │ TTY 1-800-662-1220 │ Fax 1-866-909-5171

If you have any questions about this letter or the Mail-Order service, please call AgeWell New York at 1-866-586-8044 or TTY 1-800-662-1220 Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays. You can also visit us online at If you would prefer this information in different languages, please call our Member Services Department.