Keeping our members safe

This is a challenging time and we want to assure you that AgeWell New York is committed to doing everything we can to help keep our members safe and ensure they have access to the care they need. 

If you have any concerns, please contact your Care Manager or Wellness Coach at 1-866-237-3210.

What is Coronavirus (COVID-19)

Coronavirus (COVID-19) is a respiratory illness that can spread from person to person in close contact with one another (within about 6 feet).  It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes.

The following symptoms may appear 2-14 days after exposure.

  • Fever
  • Cough
  • Shortness of breath

CALL YOUR DOCTOR IF YOU develop symptoms, have been in close contact with a person known to have COVID-19, or have recently traveled from an area with widespread or ongoing community spread of COVID-19.

If you develop signs of COVID-19 get medical attention immediately. In adults, emergency warning signs:

  • Difficulty breathing or shortness of breath.
  • Persistent pain or pressure in the chest.
  • New confusion or inability to arouse.
  • Bluish lips or face.
  • This list is not all-inclusive. Please consult your medical provider for any other symptom that is severe or concerning.


  • Get vaccinated!
  • Wear a face mask.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.


  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease
    • Diabetes
    • Lung disease

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, you should take action to reduce your risk of getting sick with the disease.


For more information and resources:

New York State mental health services line:  1-844-863-9314