Keeping our members safe

We know this is a very challenging time and we want to assure you that AgeWell New York is committed to doing everything we can to help keep our members safe, and ensure they have access to the care they need. 

The New York State mental health services line is open at 844-863-9314. Get the support you need and speak with a mental health professional. We’re all in this together.

We have put appropriate measures in place and we are staying abreast of all new information released from The Centers for Disease Control and Prevention (CDC), The Centers for Medicare & Medicaid Services (CMS) and The New York State Department of Health (DOH). As the situation continues to rapidly evolve, the health and safety of our members always remains first priority.

If you have any concerns, please contact your Care Manager at 866-586-8044.

What is Coronavirus (COVID-19)

Coronavirus (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.


  • Person-to-person spread.
  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • From contact with contaminated surfaces or objects. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.

The following symptoms may appear 2-14 days after exposure.

  • Fever
  • Cough
  • Shortness of breath

CALL YOUR DOCTOR IF YOU: develop symptoms, have been in close contact with a person known to have COVID-19 OR have recently traveled from an area with widespread or ongoing community spread of COVID-19.

If you develop signs of COVID-19 get medical attention immediately. In adults, emergency warning signs:

  • Difficulty breathing or shortness of breath.
  • Persistent pain or pressure in the chest.
  • New confusion or inability to arouse.
  • Bluish lips or face.
  • This list is not all inclusive. Please consult your medical provider for any other symptom that is severe or concerning.


  • Wear a face mask.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.


  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease
    • Diabetes
    • Lung disease

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is important for you to take actions to reduce your risk of getting sick with the disease.


For more information and resources:

New York State Coronavirus Hotline – Call 1-888-364-3065
Nassau County Coronavirus Hotline – 516-227-9570

If you are being harassed due to your race, nation of origin or other identities, call 311 to report discrimination or harassment to the NYC Commission on Human Rights.