Keeping our members safe

If you need to speak with someone while coping through this difficult time, the New York State mental health services line is open.

1-844-863-9314.

Get the support you need and speak with a mental health professional. We’re all in this together

We know this is a very challenging time for all and we want to assure you AgeWell New York is committed to doing everything we can to help keep our members safe, and ensure they have access to the care they need. 

We have put appropriate measures in place and we are staying abreast of all new information released from The Centers for Disease Control and Prevention (CDC), The Centers for Medicare & Medicaid Services (CMS) and The New York State Department of Health (DOH). As the situation continues to rapidly evolve, the health and safety of our members always remains first priority.

If you have any concerns, please contact your Care Manager at 866-586-8044.

What is Coronavirus (COVID-19)

Coronavirus (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

HOW IT SPREADS

  • Person-to-person spread.
  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • From contact with contaminated surfaces or objects. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.

SYMPTOMS
The following symptoms may appear 2-14 days after exposure.

  • Fever
  • Cough
  • Shortness of breath

CALL YOUR DOCTOR IF YOU: Develop symptoms, and have been in close contact with a person known to have COVID-19 OR have recently traveled from an area with widespread or ongoing community spread of COVID-19.

If you develop emergency warning signs for COVID-19 get medical attention immediately. In adults, emergency warning signs:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face
  • This list is not all inclusive. Please consult your medical provider for any other symptom that is severe or concerning.

PREVENTION

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • Follow CDC’s recommendations for using a facemask.
    • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
    • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

WHO IS AT HIGHER RISK

Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease
    • Diabetes
    • Lung disease

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.

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For more information and resources:

https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://www.health.ny.gov/diseases/communicable/coronavirus/
https://www.cdc.gov/handwashing/index.html

Novel Coronavirus Hotline- Call 1-888-364-3065

If you are being harassed due to your race, nation of origin or other identities, call 311 to report discrimination or harassment to the NYC Commission on Human Rights.